Shipping policy

At Tervel Home, every item is made to order just for you. This means your order is specially prepared after you place it to ensure a high-quality final product.

Production Time

Please allow 2–5 business days for production before your order ships. Each item is individually prepared and carefully checked to meet our quality standards.

Estimated Shipping Times (after production)

United States: 3–7 business days
Canada: 5–10 business days
Australia: 5–12 business days
New Zealand: 7–15 business days

Delivery times may vary depending on destination, customs processing, and shipping carrier.

Some orders with multiple items may ship separately to help ensure each item arrives safely and securely during transit.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your delivery.

Shipping Delays

Occasionally, shipping carriers or customs processes may cause delays outside our control. We appreciate your patience and understanding.

Questions?

Feel free to reach us at hello@tervelhome.com — we're happy to help!